An icon representing User Stories

User Stories

Capture the needs and goals of the user in simple terms

Project Stage:
Develop

Who:
Customer
Decision makers
Service Providers

Design Principles:
01. We will put people first  09. We will build, test, learn & iterate 



User Stories are short, simple descriptions of a feature or service from the perspective of the end user. They are commonly used in Agile development to ensure that the user’s needs and goals remain at the forefront of the design process.

Use it to

  • Capture the needs and goals of the user in simple terms.
  • Communicate user needs to the team in a format that is easy to understand and act upon.
  • Keep the design process user-centred.

Top Tips

  • Write user stories in the format: “As a [user], I want to [goal] so that [reason].”
  • Keep user stories short and focused on a single user need or goal.
  • Prioritise user stories based on their importance to the user and the service.

How – to

  • Identify the user and their specific need or goal.
  • Write the user story in the appropriate format.
  • Use the user story to guide the design or development of the service.

Related Methods

An icon representing service blueprints

Service Blueprints

An icon representing Data Analysis

How Might We

An icon representing Focus Groups

Focus Groups

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